Yes, all listed products are in stock and available for shipping from our Auckland, New Zealand facility. 

Free shipping to Australia is available on orders above AUD 500. We charge flat shipping of AUD 20 or order below AUD 500. 

We are shipping our products to Australia & New Zealand. 

Orders to be shipped to New Zealand can be placed on our NZ website.  https://techup.nz/

We aim to deliver an order in 2-5 Business days to Australia and in 3–6 working days to rest of the countries. Our shipping partner is DHL Express and all packages are tracked and signature required. 

Yes, we will provide a GST Invoice for orders placed for shipping to Australia and New Zealand. Please reach out at support@techup.nz and our friendly team will assist you with a Tax Invoice. 

At TechUp, each device is carefully inspected before dispatching and securely packaged. Therefore, it will be highly unlikely that you receive a damaged product. However, if the device got damaged during transit due to mishandling then kindly get in touch within 48 hours after receiving the shipment at support@techup.nz and our friendly customer support team will get in touch within 4 - 6 business hours. Please note that we will not be able to accept the claim if the receipt of damaged device is reported after 48 hours.

The customer can return any Pre-owned or Refurbished product for an exchange or refund within 14 days of purchase, on the condition that the product is returned in its original condition with invoice or order confirmation. Please note that 14 days return period does not apply to Brand New Sealed Products unless the product is faulty. 

Customer has to bear the cost of postage for any 'change of mind' returns. However, if the device received by customer is damaged or faulty then we will share prepaid return shipping labels and customer will not have to bear the cost of returning a faulty item.  

Warranty Information

For peace of mind we offer 12 months return to base warranty on all our products (unless specified). If you need to make claim against the warranty, please contact us and one of our team members will guide you through the process. Once we receive the device and validated the issue, we will either fix your device or issue you a replacement within 5-7 working days. We will only issue a refund if we are unable to repair the device or replace it with a like model.

Warranty repairs may take up to 5-7 working days unless notified from the day the shipment is delivered to our Auckland facility. The warranty period starts from the date of the invoice and ends 365 days after the invoice date. 

The warranty may be void if the product is found to have physical damage, liquid damage or has been tampered with. Any alteration, modification, addition or repairs made during the warranty period by anyone other than TechUp,  their employees or authorised technicians voids the warranty. 

What do you need to claim warranty?

To claim warranty, all you will need is the original receipt or copy of order confirmation email. As our warranty is return to base, customer has to send the device at our facility at their own cost (postage fee) and we will bear the shipping charges for sending the repaired/replacement device to customer. 

No worries ! Feel free to reach out to us at support@techup.nz. We will aim to respond to your enquiry within 4-6 business hours.