Shipping policy
TechUp Australia Pty Ltd (ABN 41 691 907 221)
Effective Date: 16th October 2025
1. Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Once your order is confirmed, it is prepared promptly for dispatch. A tracking number will be issued once your shipment has been processed.
For operational efficiency, TechUp Australia operates a multi-location fulfilment network. Orders may be dispatched from one of our authorised facilities depending on stock availability and logistics optimisation.
Shipping labels are often generated shortly after your order is placed. In some cases, tracking updates may not show movement until the parcel is scanned by the courier at the dispatch facility. This is standard courier procedure and does not indicate a delay.
2. Dispatch Origin & Customs
Where applicable, certain orders may be shipped from one of our international facilities as part of our integrated supply network.
In these cases:
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TechUp Australia manages all export and import compliance requirements
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We handle customs clearance processes
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Customers are not required to complete customs documentation
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No additional duties or charges will be requested from the customer for standard retail orders
We ensure all products are securely packaged and shipped in accordance with Australian import regulations.
Delivery timeframes may vary slightly depending on dispatch origin, however we aim to minimise any additional transit time wherever possible.
3. Delivery Timeframes
Estimated delivery timeframes within Australia:
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Metro areas: approximately 2–5 business days
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Regional areas: approximately 3–7 business days
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Remote areas: may require additional time
Delivery timeframes are estimates only and may vary due to courier operations, seasonal demand, public holidays, or unforeseen disruptions.
Once dispatched, delivery is managed by the courier partner.
4. Shipping Coverage
We ship Australia-wide using trusted courier partners.
Available shipping options are displayed at checkout prior to payment confirmation.
5. Shipping Fees
We offer simple, transparent shipping rates across Australia:
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Free standard shipping on all orders above $400 AUD
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Flat rate $15 AUD shipping fee for orders under $400 AUD
Shipping fees (if applicable) are clearly displayed at checkout before payment is completed.
Free shipping applies automatically once your order total meets the minimum threshold.
6. Signature on Delivery
For added security:
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All orders valued above $100 AUD are dispatched with Signature Required on Delivery.
For orders under $100 AUD, Authority to Leave (ATL) may apply depending on the courier service selected.
Where Authority to Leave is selected or permitted:
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The parcel may be left unattended at the delivery address
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Once marked as delivered by the courier, responsibility transfers to the customer
We recommend ensuring someone is available to receive higher-value deliveries where possible.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information at checkout.
If incorrect or incomplete address details are supplied:
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Delivery delays may occur
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Additional redelivery charges may apply
If a parcel is returned to us due to address issues, we will contact you to arrange reshipment.
8. Lost or Damaged Parcels
If your parcel arrives damaged:
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Please contact us within 48 hours of delivery
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Provide clear photographs of the packaging and contents
If a parcel appears lost in transit, we will initiate a courier investigation on your behalf.
Resolutions, including replacement or refund, will be provided once the investigation process is completed.
9. Risk & Title
Risk in the goods passes to the customer upon delivery to the nominated address.
Ownership of the goods remains with TechUp Australia Pty Ltd until full payment has been received.
10. Warehouse Access
Our warehouse facilities are used strictly for:
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Courier dispatch
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Approved returns
These locations are not open to the public for customer pickups or drop-offs.
Return instructions will be provided by our support team when required.
11. Contact
For shipping enquiries, please contact: