1. Home
  3. Shipping Policy

Shipping Policy

Shipping Policy

TechUp Australia Pty Ltd (ABN 41 691 907 221)
Licensed Second-Hand Dealer – Licence No. SHD-0018362

Effective Date: 16 October 2025

1. Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

Once your order is confirmed, it is prepared promptly for dispatch. A tracking number will be provided once your shipment has been processed.

For operational efficiency, TechUp Australia operates a multi-location fulfilment network. Orders may be dispatched from one of our authorised fulfilment facilities depending on stock availability and logistics requirements.

Shipping labels may be generated shortly after an order is placed. In some cases, tracking updates may not appear until the parcel is scanned by the courier. This is standard courier procedure and does not indicate a delay.

2. Dispatch & Delivery Network

TechUp Australia operates an integrated fulfilment network designed to ensure efficient and reliable delivery across Australia.

Depending on stock availability and logistics requirements, orders may be dispatched from authorised fulfilment facilities servicing the Australian market.

We manage all shipping, logistics, and compliance requirements associated with your order and ensure products are securely packaged prior to dispatch.

Delivery timeframes may vary slightly depending on dispatch location; however, we aim to minimise any additional transit time wherever possible.

3. Delivery Timeframes

Estimated delivery timeframes within Australia:

  • Metro areas: approximately 2–5 business days

  • Regional areas: approximately 3–7 business days

  • Remote areas: may require additional time

Delivery estimates are provided as a guide only and may vary due to courier operations, seasonal demand, public holidays, weather events, or other unforeseen circumstances.

Once dispatched, delivery is managed by the selected courier partner.

4. Shipping Coverage

We ship Australia-wide using trusted courier partners.

Available shipping options are displayed during checkout prior to payment confirmation.

5. Shipping Fees

We offer simple and transparent shipping rates across Australia:

  • Free Standard Shipping on orders over $400 AUD

  • Flat Rate Shipping of $15 AUD on orders below $400 AUD

Shipping charges, where applicable, are clearly displayed before payment is completed.

Free shipping is automatically applied when the qualifying order threshold is met.

6. Signature on Delivery

For added security:

  • Orders valued above $100 AUD are shipped with Signature Required on Delivery.

  • Orders below $100 AUD may be eligible for Authority to Leave (ATL), depending on the courier service selected.

Where Authority to Leave applies:

  • The parcel may be left unattended at the delivery address.

  • Once marked as delivered by the courier, responsibility for the parcel transfers to the customer.

We recommend ensuring someone is available to receive higher-value deliveries whenever possible.

7. Incorrect or Incomplete Address Information

Customers are responsible for providing accurate delivery information during checkout.

Where incorrect or incomplete address information is supplied:

  • Delivery delays may occur

  • Additional redelivery charges may apply

  • Returned parcels may require reshipment fees

If a parcel is returned to us due to address issues, we will contact you to arrange reshipment.

8. Lost or Damaged Parcels

If your parcel arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photographs of the packaging and contents

If a parcel appears lost in transit, we will initiate an investigation with the courier on your behalf.

Where appropriate, a replacement, repair, or refund will be provided following completion of the investigation.

9. Risk & Ownership

Ownership of goods remains with TechUp Australia Pty Ltd until full payment has been received.

Risk in the goods passes to the customer upon successful delivery to the nominated address.

Nothing in this section limits your rights under Australian Consumer Law.

10. Warehouse Access

Our warehouse and fulfilment facilities are used strictly for:

  • Courier dispatch

  • Approved returns

  • Operational fulfilment activities

These facilities are not open to the public for customer pickups or drop-offs unless otherwise arranged by TechUp Australia.

Return instructions will be provided by our support team where required.

Contact Information

TechUp Australia Pty Ltd
ABN 41 691 907 221

Licensed Second-Hand Dealer
Licence No. SHD-0018362

Website: www.techup.au
Email: support@techup.au
Phone: (03) 7035 3963

Business Hours:
Monday – Friday
9:00 AM – 4:00 PM