Returns & Warranty
Returns, Refunds & Warranty Policy
TechUp Australia Pty Ltd
ABN 41 691 907 221
Licensed Second-Hand Dealer – Licence No. SHD-0018362
Effective Date: 16 October 2025
Last Updated: 17 July 2026
At TechUp Australia, we are committed to providing quality-tested technology backed by transparent policies, reliable customer support and fair warranty handling.
This policy explains your rights under Australian Consumer Law, our 30-Day Change of Mind Return Policy, and our 1-Year TechUp Warranty.
1. Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage
Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in this policy limits, excludes or modifies your rights under Australian Consumer Law.
2. 30-Day Change of Mind Returns
We offer a 30-day Change of Mind Return period from the date your order is delivered.
To be eligible:
You must contact us within 30 days of delivery
The device must be returned in the same condition as received
There must be no new damage, cracks, dents or excessive wear
All accounts must be removed, including Apple ID, Google Account, Samsung Account or any other user account
Activation locks and passcodes must be removed
All included accessories must be returned
For approved Change of Mind returns:
No restocking fee applies
Original shipping charges are non-refundable
Return shipping costs are the customer’s responsibility
Deductions may apply where items are missing or the condition has materially changed
Devices returned with active account locks, security restrictions, missing accessories or additional damage may result in delayed processing or partial refund adjustments where permitted by law.
Brand-new sealed products are not eligible for a Change of Mind return once the original seal has been opened. This does not affect your rights if the product is faulty, incorrectly described or otherwise fails to meet applicable Australian consumer guarantees.
3. 1-Year TechUp Warranty
All eligible devices include a 1-Year TechUp Warranty unless otherwise stated on the product listing.
This warranty covers:
Hardware faults
Internal component failures
Manufacturing defects
Faults that cause the device to stop performing as expected under normal use
This warranty does not cover:
Accidental damage
Liquid damage
Cracked screens or glass damage
Physical damage after delivery
Normal cosmetic wear and tear
Battery degradation resulting from normal usage
Software issues caused by third-party applications
Unauthorised repairs or modifications
Misuse, neglect or improper handling
Damage caused by incorrect charging accessories or improper use
Warranty coverage begins from the date your order is delivered.
This warranty operates in addition to, and does not replace, your rights under Australian Consumer Law.
4. Warranty Return Shipping
For approved warranty claims, TechUp Australia will provide a prepaid tracked return label after completing basic troubleshooting or preliminary verification.
If our assessment confirms a covered fault, TechUp Australia will pay shipping both ways. This means we will cover the approved return shipping to our assessment facility and the shipping cost to send the repaired or replacement device back to you.
If the device is assessed and no fault is found, or the issue is found to be outside warranty coverage, return shipping costs may be payable by the customer.
Examples of issues outside warranty coverage include:
Accidental damage
Liquid damage
Physical damage after delivery
Unauthorised repair or modification
Misuse or neglect
Faults caused by third-party accessories, software or improper handling
Where assessment, repair or return shipping costs may apply, we will advise you before proceeding where reasonably possible.
Please do not send any product back without contacting us first. Return and warranty instructions will be provided by our support team after approval.
5. Battery Policy
Where applicable, minimum battery health standards are disclosed within the product listing at the time of purchase.
Battery performance naturally varies depending on:
Usage patterns
Screen brightness
Network strength
Installed applications
Device settings
Charging habits
General usage
Reduced battery runtime alone does not automatically indicate a defect unless the battery fails to perform within reasonable expectations under Australian Consumer Law or the specific battery standard disclosed in the product listing.
Battery degradation from normal usage is not covered as a warranty fault unless otherwise required by law.
6. Major Failure Under Australian Consumer Law
Under Australian Consumer Law, a product may have a major failure if:
A reasonable consumer would not have purchased the product had they known about the issue
The product is substantially unfit for its normal purpose
The product is unsafe
The product is significantly different from the description, sample or demonstration model
The product cannot be repaired within a reasonable time
Where a major failure is confirmed, you may choose a refund or replacement in accordance with Australian Consumer Law.
For minor faults, TechUp Australia may provide a repair, replacement or other suitable remedy in accordance with Australian Consumer Law.
7. How to Lodge a Return or Warranty Claim
To initiate a return or warranty claim, please contact us first.
Email: support@techup.au
Please provide:
Your order number
A detailed description of the issue
Photos or video evidence if requested
Any troubleshooting information requested by our support team
If your claim is approved:
Return instructions will be provided
A prepaid tracked return label will be provided for approved warranty claims after basic troubleshooting or preliminary verification
The device must be securely packaged
All accounts, passcodes and activation locks must be removed before shipment
Failure to remove accounts, passcodes or activation locks may delay assessment and resolution.
8. Inspection & Assessment
All returned devices are inspected by our technical team.
If a covered fault is confirmed:
We will repair, replace, refund or otherwise resolve the issue in accordance with this policy and Australian Consumer Law
TechUp Australia will cover the approved return shipping and the shipping cost to send the repaired or replacement device back to you
If no fault is identified:
The device may be returned to you
Return shipping costs may be payable by the customer
If the issue falls outside warranty coverage:
A repair quotation may be offered where appropriate
Return shipping costs and any disclosed assessment or repair costs may be payable by the customer
We reserve the right to decline warranty claims where devices have been tampered with, modified, misused, damaged after delivery or repaired by an unauthorised third party.
9. Refund Processing
Approved refunds will be processed to the original payment method unless otherwise agreed.
Refund processing may take approximately 3–7 business days depending on your financial institution or payment provider.
Refunds may be withheld until the returned item has been received and inspected.
Where a refund adjustment applies due to missing accessories, additional damage, active account locks or a material change in condition, we will advise you of the reason where required.
10. Change of Mind Return Shipping
For Change of Mind returns, return shipping costs are the responsibility of the customer.
Original shipping charges are non-refundable unless otherwise required by Australian Consumer Law.
The item must be returned in the same condition as received, with all included accessories, and with all accounts, passcodes and activation locks removed.
11. Warehouse & Return Access
TechUp Australia operates online and manages dispatch and approved returns through courier-only facilities.
Customer pickups and drop-offs are not currently available. For returns or warranty claims, please contact our support team first. If your return is approved, we will provide the correct return instructions.
12. Customer Data Responsibility
Customers are responsible for:
Backing up personal data
Removing all accounts
Removing passwords, passcodes and activation locks
TechUp Australia Pty Ltd accepts no responsibility for loss of data during testing, repair, replacement, refund processing or warranty assessment.
13. Policy Updates
We may update this policy from time to time.
The most current version will be published on our website.
Where required, the policy that applied at the time of purchase will be considered alongside your rights under Australian Consumer Law.
Contact Information
TechUp Australia Pty Ltd
ABN 41 691 907 221
Licensed Second-Hand Dealer
Licence No. SHD-0018362
Website: www.techup.au
Email: support@techup.au
Phone: (03) 7035 3963
Business Hours:
Monday – Friday
9:00 AM – 4:00 PM AEST/AEDT
Closed on weekends and public holidays.