Privacy Policy
Privacy Policy
TechUp Australia Pty Ltd (ABN 41 691 907 221)
Licensed Second-Hand Dealer – Licence No. SHD-0018362
Effective Date: 16 October 2025
1. Introduction
TechUp Australia Pty Ltd ("TechUp Australia", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.techup.au, purchase products from us, or otherwise interact with our business.
This website operates independently from TechUp New Zealand and is managed solely by TechUp Australia Pty Ltd.
2. What Personal Information We Collect
We may collect the following types of personal information:
Identity & Contact Information
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
Account Information
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Login credentials
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Order history
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Wishlist and saved items
Transaction Information
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Payment details processed by secure payment providers
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Purchase history
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Refund and return records
Technical & Usage Information
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IP address
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Device information
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Browser type
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Website interaction data
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Cookies and tracking data
Communications
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Customer service enquiries
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Reviews and feedback
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Email correspondence
3. How We Collect Your Information
We may collect personal information when you:
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Place an order
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Create an account
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Subscribe to our mailing list
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Contact customer support
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Submit a review or feedback
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Browse our website using cookies and similar technologies
4. Payment Processing
We use secure third-party payment providers including:
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Shopify Payments
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PayPal
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Other approved payment providers displayed at checkout
Payment information is encrypted and processed securely.
TechUp Australia does not store full credit card information on its servers.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to improve your experience and analyse website performance.
This may include:
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Google Analytics
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Google Ads tracking
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Meta Pixel (Facebook Pixel)
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Email marketing tracking tools
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Functional Shopify cookies
You may disable cookies through your browser settings; however, some website functionality may be affected.
6. Why We Collect Your Information
We collect and use personal information to:
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Process and deliver orders
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Provide customer support
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Manage customer accounts
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Send order confirmations and updates
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Improve our website and services
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Conduct marketing and promotional campaigns
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Prevent fraud and maintain website security
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Comply with legal obligations
7. Email Marketing
If you subscribe to our mailing list, we may send you promotional emails regarding:
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Special offers
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Product launches
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Sales events
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Company updates
You may unsubscribe at any time by:
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Clicking the "Unsubscribe" link in any marketing email; or
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Contacting us at support@techup.au
We use secure email marketing platforms to manage communications.
8. Third-Party Service Providers
We may share personal information with trusted service providers who assist us in operating our business, including:
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Shopify (eCommerce platform)
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Payment providers
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Courier and fulfilment partners
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Marketing and analytics platforms
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Customer review platforms
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Customer support platforms
These providers receive only the information necessary to perform their services and are expected to handle personal information securely.
9. Cross-Border Disclosure
Some service providers may store or process information outside Australia, including in jurisdictions where Shopify, payment providers, or technology platforms operate.
Where personal information is disclosed overseas, we take reasonable steps to ensure those providers handle information in a manner consistent with Australian privacy obligations.
10. Data Security
We implement reasonable physical, electronic, and administrative safeguards to protect personal information against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed as completely secure.
11. Access & Correction
You may request access to, or correction of, your personal information at any time by contacting us.
Email: support@techup.au
We will respond within a reasonable timeframe as required by Australian privacy law.
12. Retention of Information
We retain personal information only for as long as reasonably necessary to:
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Fulfil orders
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Meet legal and tax obligations
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Resolve disputes
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Maintain business records
When information is no longer required, it is securely deleted or de-identified where appropriate.
13. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us:
Email: support@techup.au
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
14. Warehouse & Operational Facilities
Our warehouse and fulfilment facilities are used strictly for:
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Courier dispatch
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Inventory management
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Approved returns
These facilities are not open to the public for customer pickups or drop-offs unless otherwise arranged by TechUp Australia.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website together with the updated effective date.
Continued use of our website constitutes acceptance of the current version of this Privacy Policy.
Contact Information
TechUp Australia Pty Ltd
ABN 41 691 907 221
Licensed Second-Hand Dealer
Licence No. SHD-0018362
Website: www.techup.au
Email: support@techup.au
Phone: (03) 7035 3963
Business Hours:
Monday – Friday
9:00 AM – 4:00 PM