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Privacy Policy

Privacy Policy

TechUp Australia Pty Ltd (ABN: 41 691 907 221)

1. Introduction

TechUp Australia Pty Ltd (“TechUp Australia”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit www.techup.au or interact with us.

This website operates independently from TechUp New Zealand and is managed solely by TechUp Australia Pty Ltd.

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity & Contact Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

Account Information

  • Login credentials

  • Order history

  • Wishlist or saved items

Transaction Information

  • Payment details (processed securely via payment providers)

  • Purchase history

  • Refund and return records

Technical & Usage Information

  • IP address

  • Browser type and device information

  • Website interaction data

  • Cookies and tracking data

Communications

  • Emails, customer service enquiries, reviews, and feedback

3. How We Collect Your Information

We collect personal information when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Contact customer support

  • Leave a review

  • Browse our website (via cookies and tracking technologies)

4. Payment Processing

We use secure third-party payment providers including:

  • Shopify Payments

  • PayPal

Payment details are encrypted and processed securely. We do not store full credit card information on our servers.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyse website performance.

This includes:

  • Google Analytics – for website analytics

  • Meta Pixel (Facebook Pixel) – for advertising performance tracking

  • Email marketing tracking tools

  • Functional cookies required for Shopify platform operations

You may disable cookies in your browser settings; however, some website functionality may be affected.

6. Why We Collect Your Information

We collect and use personal information to:

  • Process and deliver orders

  • Provide customer support

  • Manage accounts

  • Send order confirmations and updates

  • Improve our website and services

  • Conduct marketing and promotional campaigns

  • Prevent fraud and ensure website security

  • Comply with legal obligations

7. Email Marketing

If you subscribe to our mailing list, we may send you promotional emails.

You can unsubscribe at any time by:

  • Clicking the “Unsubscribe” link in any email, or

  • Contacting us at support@techup.au

We use secure email marketing platforms to manage communications.

8. Third-Party Service Providers

We may share personal information with trusted third-party providers who assist us in operating our business, including:

  • Shopify (eCommerce platform)

  • Payment providers (Shopify Payments, PayPal)

  • Shipping and fulfilment partners (including Starshipit)

  • Marketing and analytics platforms (Google Analytics, Meta)

  • Review platforms (TrustPilot, Judge.me)

These providers are only given access to information necessary to perform their services and are required to handle your data securely.

9. Cross-Border Disclosure

Some of our service providers may store or process data outside Australia (including but not limited to the United States or other jurisdictions where Shopify and other providers operate).

We take reasonable steps to ensure overseas recipients comply with privacy obligations consistent with Australian privacy law.

10. Data Security

We implement appropriate physical, electronic, and administrative safeguards to protect your personal information from:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

While we take reasonable steps to protect your information, no online transmission is completely secure.

11. Access & Correction

You may request access to or correction of your personal information at any time by contacting:

📧 support@techup.au

We will respond within a reasonable timeframe as required under Australian privacy law.

12. Retention of Information

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Legal and tax obligations

  • Dispute resolution

  • Business record keeping

13. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at:

📧 support@techup.au

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Business Address

Our warehouse address is used strictly for:

  • Courier deliveries

  • Return shipments

This location is not open to the public for customer pickups or drop-offs.

(Full warehouse address to be displayed on the Contact or Returns page as required.)

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.