Returns, Refunds & Warranty Policy

TechUp Australia Pty Ltd (ABN 41 691 907 221)
Licensed Second-Hand Dealer – Licence No. SHD-0018362

Effective Date: 16 October 2025

At TechUp Australia, we are committed to providing quality-tested pre-owned and refurbished technology backed by transparent policies and reliable customer support.

This policy explains your rights under Australian Consumer Law, our 30-Day Change of Mind Return Policy, and our 1-Year Return-to-Base Warranty.

1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

• A replacement or refund for a major failure

• Compensation for any other reasonably foreseeable loss or damage

• Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in this policy limits, excludes, or modifies your rights under Australian Consumer Law.

2. 30-Day Change of Mind Returns

We offer a 30-day Change of Mind Return period from the date your order is delivered.

To be eligible:

• You must contact us within 30 days of delivery

• The device must be returned in the same condition as received

• No new damage, cracks, dents, or excessive wear

• All accounts must be removed (Apple ID, Google Account, Samsung Account, etc.)

• Activation locks and passcodes must be removed

• All included accessories must be returned

For approved Change of Mind returns:

• No restocking fee applies

• Original shipping charges are non-refundable

• Return shipping costs are the customer's responsibility

• Deductions may apply where items are missing or the condition has materially changed

Devices returned with active account locks, security restrictions, or additional damage may result in delayed processing or partial refund adjustments where permitted by law.

3. 1-Year Return-to-Base (RTB) Warranty

All eligible devices include a 1-Year Return-to-Base (RTB) Warranty unless otherwise stated on the product listing.

This warranty covers:

• Hardware faults

• Internal component failures

• Manufacturing defects

This warranty does not cover:

• Accidental damage

• Liquid damage

• Cracked screens or glass damage

• Physical damage after delivery

• Normal cosmetic wear and tear

• Battery degradation resulting from normal usage

• Software issues caused by third-party applications

• Unauthorised repairs or modifications

• Misuse, neglect, or improper handling

Warranty coverage begins from the date of delivery.

This warranty operates in addition to, and does not replace, your rights under Australian Consumer Law.

4. Battery Policy

Where applicable, minimum battery health standards are disclosed within the product listing at the time of purchase.

Battery performance naturally varies depending on:

• Usage patterns

• Screen brightness

• Network strength

• Installed applications

• Device settings

Reduced battery runtime alone does not automatically indicate a defect unless the battery fails to perform within reasonable expectations under Australian Consumer Law.

5. Major Failure (Australian Consumer Law)

Under Australian Consumer Law, a product may have a major failure if:

• A reasonable consumer would not have purchased the product had they known about the issue

• The product is substantially unfit for its normal purpose

• The product is unsafe

• The product cannot be repaired within a reasonable time

Where a major failure is confirmed, you may choose either a refund or replacement in accordance with Australian Consumer Law.

6. How to Lodge a Return or Warranty Claim

To initiate a return or warranty claim:

Email: support@techup.au

Please provide:

• Your order number

• A detailed description of the issue

• Photos or video evidence if requested

If your claim is approved:

• Return instructions will be provided

• The device must be securely packaged

• All accounts and security locks must be removed before shipment

Failure to remove accounts or activation locks may delay assessment and resolution.

7. Inspection & Assessment

All returned devices are inspected by our technical team.

If no fault is identified:

• The device may be returned to you

• Return shipping costs may be payable

Where an issue falls outside warranty coverage:

• A repair quotation may be offered where appropriate

We reserve the right to decline claims where devices have been tampered with, modified, or damaged after delivery.

8. Refund Processing

Approved refunds will be processed to the original payment method unless otherwise agreed.

Refund processing may take approximately 3–7 business days depending on your financial institution or payment provider.

Refunds may be withheld until the returned item has been received and inspected.

9. Return Shipping

For valid warranty claims covered under Australian Consumer Law:

• We will cover return shipping costs where required by law

For Change of Mind returns:

• Return shipping costs are the responsibility of the customer

Our warehouse and dispatch facilities are used exclusively for courier deliveries and authorised returns and are not open to the public for customer pickups or drop-offs.

Return instructions will be provided following claim approval.

10. Customer Data Responsibility

Customers are responsible for:

• Backing up personal data

• Removing all accounts, passwords, and activation locks

TechUp Australia Pty Ltd accepts no responsibility for loss of data during testing, repair, replacement, or refund processing.

11. Policy Updates

We may update this policy from time to time.

The most current version will always be published on our website.

Continued use of our products and services constitutes acceptance of the latest published version of this policy.

Contact Information

TechUp Australia Pty Ltd
ABN 41 691 907 221

Licensed Second-Hand Dealer
Licence No. SHD-0018362

Website: www.techup.au
Email: support@techup.au
Phone: (03) 7035 3963

Business Hours:
Monday – Friday
9:00 AM – 4:00 PM