Returns, Refunds & Warranty Policy

TechUp Australia Pty Ltd
ABN 41 691 907 221
Licensed Second-Hand Dealer – Licence No. SHD-0018362

Effective Date: 16 October 2025
Last Updated: 17 July 2026

At TechUp Australia, we are committed to providing quality-tested technology backed by transparent policies, reliable customer support and fair warranty handling.

This policy explains your rights under Australian Consumer Law, our 30-Day Change of Mind Return Policy, and our 1-Year TechUp Warranty.

1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

A replacement or refund for a major failure

Compensation for any other reasonably foreseeable loss or damage

Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in this policy limits, excludes or modifies your rights under Australian Consumer Law.

2. 30-Day Change of Mind Returns

We offer a 30-day Change of Mind Return period from the date your order is delivered.

To be eligible:

You must contact us within 30 days of delivery

The device must be returned in the same condition as received

There must be no new damage, cracks, dents or excessive wear

All accounts must be removed, including Apple ID, Google Account, Samsung Account or any other user account

Activation locks and passcodes must be removed

All included accessories must be returned

For approved Change of Mind returns:

No restocking fee applies

Original shipping charges are non-refundable

Return shipping costs are the customer’s responsibility

Deductions may apply where items are missing or the condition has materially changed

Devices returned with active account locks, security restrictions, missing accessories or additional damage may result in delayed processing or partial refund adjustments where permitted by law.

Brand-new sealed products are not eligible for a Change of Mind return once the original seal has been opened. This does not affect your rights if the product is faulty, incorrectly described or otherwise fails to meet applicable Australian consumer guarantees.

3. 1-Year TechUp Warranty

All eligible devices include a 1-Year TechUp Warranty unless otherwise stated on the product listing.

This warranty covers:

Hardware faults

Internal component failures

Manufacturing defects

Faults that cause the device to stop performing as expected under normal use

This warranty does not cover:

Accidental damage

Liquid damage

Cracked screens or glass damage

Physical damage after delivery

Normal cosmetic wear and tear

Battery degradation resulting from normal usage

Software issues caused by third-party applications

Unauthorised repairs or modifications

Misuse, neglect or improper handling

Damage caused by incorrect charging accessories or improper use

Warranty coverage begins from the date your order is delivered.

This warranty operates in addition to, and does not replace, your rights under Australian Consumer Law.

4. Warranty Return Shipping

For approved warranty claims, TechUp Australia will provide a prepaid tracked return label after completing basic troubleshooting or preliminary verification.

If our assessment confirms a covered fault, TechUp Australia will pay shipping both ways. This means we will cover the approved return shipping to our assessment facility and the shipping cost to send the repaired or replacement device back to you.

If the device is assessed and no fault is found, or the issue is found to be outside warranty coverage, return shipping costs may be payable by the customer.

Examples of issues outside warranty coverage include:

Accidental damage

Liquid damage

Physical damage after delivery

Unauthorised repair or modification

Misuse or neglect

Faults caused by third-party accessories, software or improper handling

Where assessment, repair or return shipping costs may apply, we will advise you before proceeding where reasonably possible.

Please do not send any product back without contacting us first. Return and warranty instructions will be provided by our support team after approval.

5. Battery Policy

Where applicable, minimum battery health standards are disclosed within the product listing at the time of purchase.

Battery performance naturally varies depending on:

Usage patterns

Screen brightness

Network strength

Installed applications

Device settings

Charging habits

General usage

Reduced battery runtime alone does not automatically indicate a defect unless the battery fails to perform within reasonable expectations under Australian Consumer Law or the specific battery standard disclosed in the product listing.

Battery degradation from normal usage is not covered as a warranty fault unless otherwise required by law.

6. Major Failure Under Australian Consumer Law

Under Australian Consumer Law, a product may have a major failure if:

A reasonable consumer would not have purchased the product had they known about the issue

The product is substantially unfit for its normal purpose

The product is unsafe

The product is significantly different from the description, sample or demonstration model

The product cannot be repaired within a reasonable time

Where a major failure is confirmed, you may choose a refund or replacement in accordance with Australian Consumer Law.

For minor faults, TechUp Australia may provide a repair, replacement or other suitable remedy in accordance with Australian Consumer Law.

7. How to Lodge a Return or Warranty Claim

To initiate a return or warranty claim, please contact us first.

Email: support@techup.au

Please provide:

Your order number

A detailed description of the issue

Photos or video evidence if requested

Any troubleshooting information requested by our support team

If your claim is approved:

Return instructions will be provided

A prepaid tracked return label will be provided for approved warranty claims after basic troubleshooting or preliminary verification

The device must be securely packaged

All accounts, passcodes and activation locks must be removed before shipment

Failure to remove accounts, passcodes or activation locks may delay assessment and resolution.

8. Inspection & Assessment

All returned devices are inspected by our technical team.

If a covered fault is confirmed:

We will repair, replace, refund or otherwise resolve the issue in accordance with this policy and Australian Consumer Law

TechUp Australia will cover the approved return shipping and the shipping cost to send the repaired or replacement device back to you

If no fault is identified:

The device may be returned to you

Return shipping costs may be payable by the customer

If the issue falls outside warranty coverage:

A repair quotation may be offered where appropriate

Return shipping costs and any disclosed assessment or repair costs may be payable by the customer

We reserve the right to decline warranty claims where devices have been tampered with, modified, misused, damaged after delivery or repaired by an unauthorised third party.

9. Refund Processing

Approved refunds will be processed to the original payment method unless otherwise agreed.

Refund processing may take approximately 3–7 business days depending on your financial institution or payment provider.

Refunds may be withheld until the returned item has been received and inspected.

Where a refund adjustment applies due to missing accessories, additional damage, active account locks or a material change in condition, we will advise you of the reason where required.

10. Change of Mind Return Shipping

For Change of Mind returns, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless otherwise required by Australian Consumer Law.

The item must be returned in the same condition as received, with all included accessories, and with all accounts, passcodes and activation locks removed.

11. Warehouse & Return Access

Our warehouse and dispatch facilities are used exclusively for courier dispatch and authorised return shipments.

They are not open to the public for customer pickups, drop-offs, inspections or showroom visits.

Return instructions will be provided after claim approval. Please do not send any product back without contacting us first.

12. Customer Data Responsibility

Customers are responsible for:

Backing up personal data

Removing all accounts

Removing passwords, passcodes and activation locks

TechUp Australia Pty Ltd accepts no responsibility for loss of data during testing, repair, replacement, refund processing or warranty assessment.

13. Policy Updates

We may update this policy from time to time.

The most current version will be published on our website.

Where required, the policy that applied at the time of purchase will be considered alongside your rights under Australian Consumer Law.

Contact Information

TechUp Australia Pty Ltd
ABN 41 691 907 221

Licensed Second-Hand Dealer
Licence No. SHD-0018362

Website: www.techup.au
Email: support@techup.au
Phone: (03) 7035 3963

Business Hours:
Monday – Friday
9:00 AM – 4:00 PM AEST/AEDT

Closed on weekends and public holidays.