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We primarily sell professionally tested refurbished and pre-owned devices.

In some cases, we also offer:

• Brand new accessories, and
• Open box devices, which are unused or near-new items

The condition of each product is clearly stated on the product page.

All devices — regardless of condition — are fully functional and carefully inspected before being made available for sale.

Our grading reflects the cosmetic condition of the device — not performance.

All grades are 100% fully functional, with differences only in appearance such as minor scratches or signs of use.

You can view our full grading guide here:
👉 [Grading Explained]

Yes — all eligible devices come with a 1-Year Return-to-Base (RTB) Warranty.

This covers hardware faults and internal issues but does not cover accidental or liquid damage.

What happens if my device develops a fault?

If your device develops a fault within the warranty period:

• Contact our support team
• We will assess the issue
• Repair, replacement, or resolution will be provided based on the fault

We offer a 30-day change of mind return policy from the date of delivery.

To be eligible, the device must be returned in the same condition as received, with all accounts removed and accessories included.
Shipping costs are non-refundable, and return shipping is the responsibility of the customer. No restocking fee applies.

Brand New Sealed Products:
Change of mind returns are accepted only if the product remains unopened and in its original sealed packaging.

If the seal has been broken, returns will not be accepted for change of mind unless the product is found to be faulty in accordance with Australian Consumer Law.

Minimum battery health standards for our devices are:

• Premium Grade: 90% or higher
• All Other Grades: 80% or higher

Some devices may be supplied with 100% battery health, including:

• Units fitted with a new battery
• Certain newer model devices
• Open box products

Battery health (where applicable) will be clearly stated in the product listing.

Battery performance may vary depending on usage, settings, and applications.

Estimated delivery timeframes:

• Metro areas: 2–5 business days
• Regional areas: 3–7 business days

Delivery times may vary depending on location and courier operations.

Why hasn’t my tracking updated?

Tracking is often generated shortly after your order is placed.

In some cases, updates may not appear until the parcel is scanned by the courier at the dispatch facility.
This is normal and does not indicate a delay.

The majority of our orders are dispatched from our Australian fulfilment facility.

In some cases, products may be shipped directly from one of our international facilities depending on stock availability.

This does not impact your overall delivery timeframe, and we ensure all logistics and delivery processes are managed seamlessly.

Will I need to pay customs or extra fees?

No — you will not be required to pay any additional customs duties or fees for standard retail orders.

We handle all compliance and clearance processes.

Yes — all orders above $100 require a signature on delivery for security.

For lower-value orders, parcels may be left at your address if Authority to Leave is applicable.

Will I receive a tax invoice with my order?

A tax invoice is available upon request for all orders placed with TechUp Australia Pty Ltd.

If you require a tax invoice, please contact our support team with your order details and we will provide it promptly.

📧 support@techup.au

All prices on our website include GST (Goods and Services Tax) unless stated otherwise.

No — our warehouse facilities are used strictly for courier dispatch and approved returns.

We do not offer public pickups or drop-offs.

Before returning a device, please ensure:

• All personal data is backed up
• All accounts (Apple ID / Google etc.) are removed
• Passcodes are removed

This helps avoid delays in processing your return or warranty claim.

You can reach our team at:

📧 support@techup.au

We aim to respond within 4-6 business hours to all enquiries.